Phone and credit card billing issues
What are these charges from Kazaa on my credit card?
If you have a charge on your credit card from Kazaa Inc. or
music.kazaa.net, that would be for our Kazaa Music Subscription, which gives you unlimited music downloads. It’s a great deal – just head over to
music.kazaa.net, log in now, and enjoy unlimited music downloads from all your favorite artists!
How do I dispute a charge on my credit card?
Need to dispute a transaction on your credit card statement?
Click here:
Ask Kazaa
My credit card is blocked, how do I unblock it?
If you signed up for a Free Trial account, and you then cancelled within the trial period, then your credit card or cellphone number may be blocked by our billing system. If you wish to subscribe again, please use the Contact Us form on this support site to let us know your details so we can unblock you.
What are these charges from Kazaa on my phone bill?
If you have a charge on your credit card from Kazaa Inc. or
music.kazaa.net on your phone bill, that would be for our Kazaa Music Subscription, which gives you unlimited music and ringtone downloads.
To contact us about a phone billing question, please use one of the following options:
Phone Support:
To reach us by phone, you can reach us at 1-800-861-7414 between the hours of 7am - 4pm PST Monday through Friday.
From your cell phone, you can send one of the following keywords to 44577 to get information sent to you:
STOP- Txt this keyword to discontinue your membership to Kazaa.
HELP- Txt this keyword and you will receive a message explaining service.
Email Support
Go to
Ask Kazaa and select "Cell Phone Billing" from the dropdown menu, advising us of your question or concerns in the area provided on the form.