About your Kazaa subscription

Compatibility

Phone and credit card billing issues

Login and Password issues

Burning to CD, transferring files to other PCs

Altnet Music Plugin

Contacting Kazaa

 

These help pages are updated periodically, so if you don’t see an answer to your question here please check back again later, or tell us about it.

Kazaa Support

Kazaa is the best place to download music, videos and ringtones. We have it all here in an easy to use website. Either use your mobile phone or credit card to subcribe with us for unlimited downloads

Some quick information

What do I get at Kazaa?

Music

  • When you subscribe to a Kazaa Unlimited Music package, you can download unlimited music files, and play those files on up to 3 PCs that you own.
  • The subscription package is PC only, which means that you won’t be able to play those files on a portable music player.
  • The files will remain playable while your subscription is active – once your subscription ends then you will no longer be able to play those files.
  • Kazaa music subscriptions are billed monthly, beginning on the day you joined (or at the end of the free trial period, if applicable), and then on the same date each following month.

Ringtones
  • If you subscribe to a Kazaa package that includes ringtones, then you’ll be able to download unlimited ringtones to a single cellphone (the cellphone number that you signed up with or assigned to your subscription account).
See About your Kazaa subscription




How do I pay?

Either pay by mobile phone or credit card.
The charge will appear as Kazaa Inc. or music.kazaa.net on your phone bill or credit card statement.
See Phone and credit card billing issues




What can I play my content on?

Music
To play Kazaa files you’ll need a PC running Windows XP or Vista, with Windows Media Player 10 or later. You’ll also need to install the Altnet Music Plugin, a free 60s download (if you don’t have the Altnet Music Plugin installed, you’ll be prompted to install it at the time you play our files).

Ringtones
We provide high quality recordings, known as Mastertones, Truetones or Realtones. Before you subscribe to one of our ringtone packages, you should check that your cellphone is capable of playing ringtones in at least one of these supported formats: MP3, AMR, WAV, ADPCM, AAC, MP4 If your cellphone supports at least one of these ringtone formats, then it’s likely (though we cannot guarantee) that it will play the ringtones available from Kazaa.
See Compatibility




How do I log in?

Forgot your Kazaa password? No problem! Go to music.kazaa.net/login.aspx, enter your email address or (if you signed up by cellphone) your cellphone number, and click the Forgot Password link.

I live outside the US – how can I play Kazaa files? Currently our music license deals require us to offer our music in the US only. We’d love people outside the US to be able to sign up – we’re working on trying to make that happen – stay tuned!

I’m travelling outside the US – can I still access Kazaa? Yes, if you signed up for Kazaa while you were in the US, but you’re now travelling outside the US, you can still access Kazaa to download more files. To do so, just log in to the Kazaa site – we’ll then recognize you as a returning user and give you access to all the good stuff.
See Login and Password issues